Telecom Jungle: Get me out of here!
H ave you ever be alone, leave notices, and felt totally helpless? No? Could then apply yourself for the jungle camp. Or alternatively book an entertainment package from T-Home - the horror is supplied free of charge. At least since last week.
But first things first:
With my cable connection I was not entirely satisfied. Relatively unpredictable, I received on the Arte channel on Astro TV or TV 3sat train. Although there may be some relaxing effect, see 24 hours a day train tracks, I was nevertheless easy prey for the Werbeeinflüsterungen of T-Home: In addition to my previous call and surf-tariff (phone plus DSL) should I it can receive 70 TV channels. Agreed!
The hard disk recorder was delivered in October, I joined the part that trickled in digital quality television, I was very happy.
Now, you may be thinking, Telekom and a satisfied customer - is not that a contradiction in terms? So what had to be in the direction of the telecoms have thought. Anyway, I took a half weeks ago a letter in my mailbox that I was on the 21st according to my order First 2009 would be the entertainment package to downgrade back to the call and surf package.
Call 1: Immediate call to call center (northern Germany). It was indeed a surprise that I did not quit voluntarily, but so was no problem, you would simply accept the change now "out of the system." I had called so early enough.
Call 2: Well I was not stupid. If the telecom me says I could be completely reassured me put you in trouble. So for safety's sake, two days later second call in the call center (CHF). The lady at the other end: Yes, certainly, would you like me wanted to call and surf ... my interjection here ... oh yes, now that would have pure data. Is yes, I probably would not. All right, I wanted to keep entertainment, everything was in order.
I was satisfied and went to my usual day's work. I innocent!
22nd First 2009, shortly after midnight: TV picture freezes, DSL is collapsing, nothing works.
Phone 3: 0:30 clock, call center (Dresden). No, I would have registered for entertainment, as if nothing had been changed, they connected me with the repair service.
Call 4: 1:00 clock, fault location, professional status, the display of the LEDs on my DSL modem queried. The technician at the other end sends a pulse that tells me reassuringly that with my devices everything is fine but "something lying on the line." I need not have worried, for he would soon issue a "ticket".
Call 5: Next morning, 9:00 clock, technicians (according to the dialect of my region), so, now my DSL would work again, except when changing something went wrong. I explain to him that I would never in my life change, he shakes his head at the other end and proposes a compromise to try the normal DSL again to switch to VDSL for video, but with my receiver, I could probably receive nothing, have registered to "the 'number again. I breathe a little, at least half of the thing was saved. I thought.
Call 6: 9:30 clock, Call Centre (Finland), silence at the other end. The lady was busy reading the database entries that held my previous calls. Well said, she then slow, it's true: I would want to keep the entertainment business. But now I was registered as a customer call and surf. Quite strange is das. And the one thing for the "second level" is that I should wait a moment. I listen to 10 minutes a new Dudelmusik, then it only toots, the connection is broken, I have to work.
Call 7: 20:30 clock, call center (Siberia), longer pause for reading database records, confirm that "what is wrong" is gone, but in about 4-6 weeks, I could again receive television broadcasts.
Slight hope with me that it maybe faster, is because the technician had indeed been asked back to VDSL. I hope the final incorrigible!
Call 8: Next morning, 8:30 clock, well Laid technician on the phone who tells me that it had not for some reason yesterday, the conversion done completely. But now that he had taken in hand, I have now finally got my old DSL line again. On my stammering croak and he told me coolly that it would not be in his hand, so make what reversed. I should just decide what I wanted for now ...
Call 9: Yeah, sure, once the database was "cleaned up", it would switch back to entertainment. When exactly ... who could say that about ...
In the evening, email Telekom discovered that they very much regret that I had canceled the entertainment package. Of course I would be desired to call and change surfing. But I should necessarily return the hard disk receiver, otherwise I would have 250, - € will be charged.
Yesterday morning, Saturday 24 First 2009, letter in the mailbox: You are happy that the switch had gone so well and put in an information sheet, which benefits from my call and were surfing.
If you're thinking, I would have invented something like this, who does not know the telecom. On the contrary, a number of details I've omitted. My last hope is that the telecoms sued me for defamation, the BILD newspaper started a campaign "Save the entertainment" and ZDF WISO ensures that I get a credit for 25, - € sustaining ...
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I do not like anyway you can voluntarily remain at the T-ERROR. Not that the others would be noticeably better. But not so bad after all.
For the like (or very similar actions), the German Telekom is indeed famous, which comes so often before. Even so I think they are a highly miserable company, no wonder that she is hated in Germany as much surface area.
However, it must ascertaining numerical you that in the telecom competitors often are not much different from approaching.
Someone once theorized that a contract with Telekom runs smoothly as long as there is no change. That seems about right. If you move, for example, there are almost inevitably problems, because it is the system is not set.
I am already a customer of several years of telecom. Cable and all the other bells and whistles I do not need anyway. Therefore, there is serious reason to stay with the telecom: for example, the cheapest landline connection in Germany (analog). This is useful for someone like me, the phone each month only very little, usually there are local calls. Why should I pay monthly for a telecom competitors significantly more without better (usable) power, and then can not even call by phone call? Do I have to Telekom therefore still a long shot.
Now ... it's not like that exists on the 'Entertain' packages of huge rush, so I understand it a bit strange not handling the product by T-COM.
My little story about this:
Anyway since I use the big package (~ 51 € per month including ISDN), I called in September (2008) on the hotline to - so my naive Verständis - "dazuzubuchen" Entertain no additional cost. After a few elongated calls back and forth, the availability was clarified ('yes, you can download Java for you') and I asked a really friendly and charming lady phone with the update to Entertain. So far, so good.
After 8 weeks of icy silence after I hooked it once. How would it look like? Whether I would have probably sent to the receiver?
After a few phone calls back and forth the matter was clear: You would not turn my entertainment package, because I was with my T-Home package 'business customer', and entertainment would get only households.
OK, then let it move me to a private customer?
Yes ... that would not even exist. I may send a fax and explain in detail (!) That I was just not a business customer, but a retail client. And then would continue to be seen.
In short, the fax was sent quickly, and after two weeks I called again. Whether they would have received my letter? Yes, but you must "decide yet whether I could approve this." Gandhi would probably be at such a shameless and bigoted formulation remained mild and gentle - but I am a simple person and the first time in this tragedy has become really annoying.
In order to shorten the interlude - after another week they had actually done it, I hochzustufen for private customers (or down as you want to view it)
Yes, and why it now can not go on and the receiver is not there?
It's simple: T-COM would now lead me as a private customer, but not just T-ONLINE. And that would be very crucial.
I have the next really friendly people on the phone then told me that it's all too much effort, and that he could keep the receiver and all the other stuff. This has apparently stimulated his ambition, for he then called me back the same day on the phone and said that he would now bring the matter to the board level at T-ONLINE (wortwörtlich!), and now everything would be fine.
I objected that I, as a foolish private individual to all the trouble not worth it, he would not be accepted.
In fact, I received a few days later, a "please wait" Writing an executive secretary, I might just wait a few days.
Today, after almost 5 months to actually come to the Media Receiver. Who does not know these things: This is a case of a P-ATA 160 GB disk on Windows CE platform, Ethernet and SCART in out.
After a while, alleged software updates via the DSL line, the little device presents beaming as 'ready' and provides a significant amount of movies to download, I could buy it now. But at least, in the 'Client' is a 0800 phone number is displayed, which I call the same. But that I wanted to watch TV, and nothing else. No sex channels, no Formula 1, no league.
I see. At 3.2. would the content (= channels) are connected - as much patience would have to be so.
I'm curious.
The problem of Telekom or T-Online, is that they offer too many different contracts with different combinations. This is that none of these call center people wircklich with the matter say nothing at all familiar with the technique. All calls in conjunction with a very well-incompetent computer database system in the background, then the telecom service!